Stakeholder Survey 2020

Stakeholder Survey 2020

Taiwan Network Information Center

Taiwan Network Information Center

Organizational Performance Summary

I.

The Stakeholders Praised the Performances of TWNIC and TWCERT/CC

The stakeholders recognized the trustworthiness and service value of TWNIC and TWCERT/CC the most. They felt there were complete communication and support for service interactions and they approved of the handling of various event forums and publications, regular sharing of practical information and played a good third-party role to promote industrial interactions.

II.

TWCERT/CC Cooperated with TWNIC to Improve the Foundation and Security Layout of Network Services

It made the ecological development of the internet society more perfect. This is a very practical combination of organizations that follows network trends.

Satisfaction by Stakeholders

Interactions

Smooth communications and interactions, provided complete support.

Service

There are high usage rate of educational training and publications, and high attendance in events with good service experiences provided in the events.

Market

Current marketing Strategies activate the market effectively, also looking forward to having domain name education to increase market share.

Strategy

Complete service adjustment and planning, smooth conversion connects with international trends

Source: Online Survey (2020)

Service quality

Technical support

Trust to TWNIC

Value of TWNIC service

Source: Online Survey (2020)

Service quality

Technical support

Trust to TWNIC

Value of TWNIC service

Source: Online Survey (2020)

Service quality

Technical support

Trust to TWCERT/CC

Value of TWCERT/CC service

Source: Online Survey (2020)

Interactions

Information on information security is diverse and updated rapidly and affirmed information sharing.

Service

Great response from events and educational training and simple and convenient introductions with progress report notification added.

Strategy

Good use of third-party roles to increase exchanges and interactions in the industry.

Source: Online Survey (2020)

Future Opportunities

Diverse Interactions

In addition to continuously providing services, try to replace physical events and publications with online events and publications to increase more diverse interaction opportunities under the network environment due to the impact of the epidemic.

Technical Corporations

Continuous technical corporations and technical output can also increase visibility of the brands, including educational training, technology sharing and case sharing, etc.

Development Strategy

In addition to following existing business framework to continually increase popularity, more service contents used to integrate private enterprises should also be considered.

Practice Sharing

Provide domestic information security with actual cases as reference for corporate defense and use strategic corporation to increase the visibility of enterprises.

Recommendations

Services Continuously Received Praises, Hoping for Diverse and Active Online Interactions

  • Maintained smooth communication channels with the stakeholders, as well as close interactions.
  • In the post-epidemic era, there are still opportunities to continue to maintain more online interactions in the future.

Both Trust and Service Satisfaction Levels Were Great, Future Direction is to Improve Service Experience and Market Education.

  • Recommend TWNIC and TWCERT/CC also add service experience and market education into their development direction in the future

Deepen the Sharing of Information Internally, be Diplomatic in Using Technical Strength Externally

  • Their well-recognized information security technology capabilities can display the value of Taiwan's technologies and increase international visibility by being translated into English and updated continually.
  • Increase visibility with practical needs, provide thoughts and suggestions for innovative network trends.

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