Stakeholder Survey 2020
Stakeholder Survey 2020
Taiwan Network Information Center
Taiwan Network Information Center
Organizational Performance Summary
I.
The Stakeholders Praised the Performances of TWNIC and TWCERT/CC
The stakeholders recognized the trustworthiness and service value of TWNIC and TWCERT/CC the most. They felt there were complete communication and support for service interactions and they approved of the handling of various event forums and publications, regular sharing of practical information and played a good third-party role to promote industrial interactions.
II.
TWCERT/CC Cooperated with TWNIC to Improve the Foundation and Security Layout of Network Services
It made the ecological development of the internet society more perfect. This is a very practical combination of organizations that follows network trends.
Satisfaction by Stakeholders
Interactions
Smooth communications and interactions, provided complete support.
Service
There are high usage rate of educational training and publications, and high attendance in events with good service experiences provided in the events.
Market
Current marketing Strategies activate the market effectively, also looking forward to having domain name education to increase market share.
Strategy
Complete service adjustment and planning, smooth conversion connects with international trends
Source: Online Survey (2020)
Service quality
Technical support
Trust to TWNIC
Value of TWNIC service
Source: Online Survey (2020)
Service quality
Technical support
Trust to TWNIC
Value of TWNIC service
Source: Online Survey (2020)
Service quality
Technical support
Trust to TWCERT/CC
Value of TWCERT/CC service
Source: Online Survey (2020)
Interactions
Information on information security is diverse and updated rapidly and affirmed information sharing.
Service
Great response from events and educational training and simple and convenient introductions with progress report notification added.
Strategy
Good use of third-party roles to increase exchanges and interactions in the industry.
Source: Online Survey (2020)
Future Opportunities
Diverse Interactions
In addition to continuously providing services, try to replace physical events and publications with online events and publications to increase more diverse interaction opportunities under the network environment due to the impact of the epidemic.
Technical Corporations
Continuous technical corporations and technical output can also increase visibility of the brands, including educational training, technology sharing and case sharing, etc.
Development Strategy
In addition to following existing business framework to continually increase popularity, more service contents used to integrate private enterprises should also be considered.
Practice Sharing
Provide domestic information security with actual cases as reference for corporate defense and use strategic corporation to increase the visibility of enterprises.
Recommendations
Services Continuously Received Praises, Hoping for Diverse and Active Online Interactions
Both Trust and Service Satisfaction Levels Were Great, Future Direction is to Improve Service Experience and Market Education.
Deepen the Sharing of Information Internally, be Diplomatic in Using Technical Strength Externally
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