The services have been preemptively prepared to avoid COVID impact and the optimized system has served as a channel for smooth service provision and interactions.

• Interactions with stakeholders are safe from COVID impact. This can be attributed to the preemptively-prepared and well-structured online services so business interactions/communications went smoothly.
• Going forward, it's necessary to consider how shifting physical events to online ones can be designed and how to achieve the expected result. Besides, it's also important to strive for constant improvement for maintaining different online channels for interaction and present more diverse topics in multiple forms.
• We suggest upgrading/optimizing the operation system and paying attention to system stability/maintenance. In addition, it's necessary to build a process status inquiry platform to enhance the efficiency. It's also necessary to add incident status inquiry function or notifications, so that the incident reporter can learn about the incident status and become more willing to report incidents.

Proactively increase brand awareness and value, make effective use of the new media to scale up online community

• The goal of the next phase is to have more excellent/vibrant advancement on top of existing services - specifically towards increasing the visibility of ".tw/.台灣", promoting domain name awareness education, invigorating the industries, driving IPv6 implementation, strengthening IP security, making continuous efforts in security incident reporting/handling, info-sharing and security literacy education, persistently increasing brand awareness and actively pushing forward/promoting relevant services.
• Make good use of new media forms to interact with the public, such as using the booming social media to identify proper audience for advocacy and creating connections with more audience with more diverse media forms and multiple channels.

Nurture local communities and connect with international organizations, encourage and establish the foundation of multi-party internet governance

• Continue to foster active local communities and domestic/overseas community connections, assist in resource coordination in Taiwan, reach out to new online communities in the core of industries or schools, enhance people's security literacy and digital skills, initiate cross-field collaboration for synergistic effects, establish ties with organizations of the same nature, initiate industry interactions, set up new security tech standards, and strengthen Taiwan's cyber defense.
• By leveraging TWNIC's semi-official role and its advantage of operating TWCERT/CC, the suggestion is to assist/give advice to other countries in setting up CERT so as to scale up the international community by exporting the technologies, demonstrate Taiwan's tech capacities to impress and build trust with international partners.