In this year's survey for IP members, in addition to the existing online quantitative survey, we added one on one in-depth interviews with IP address allocation agencies and interviewed two respondents.
Services have been fully digitized, and thus business interactions are safe from COVID-19 impact
As TWNIC's online services and interaction mechanism are in full operation, business interactions and communications between the two parties went smoothly and suffered no impact from COVID-19 even if both sides started working remotely. In addition, stakeholders also think the online events/training sessions went very well. They are quite satisfied with their interactions with TWNIC in general.
We interact with TWNIC mainly on the phone and via email, so there was no problem with communications. Most of the seminars and conferences have gone online, so there wasn't much effect. So far it looks like COVID-19 has no impact on our interactions with TWNIC.
A lot of services have been digitized before the COVID-19 outbreak, so we can handle the majority of issues with what's available on the TWNIC website. We rarely met each other in person these two years because of COVID-19. Now that the training sessions have gone online, I think everything is fine.
Enhance system stability and user friendliness, assist in troubleshooting and follow-ups
Based on their user experience, stakeholders remind TWNIC to watch out for data/system maintenance and stability and wish to have a friendlier UI. They also mentioned their current IP interface system is maintained by an outsourced service provider, so they are not able to reach the tech person immediately whenever there's a problem. Therefore, they hope TWNIC can help them with troubleshooting and issue tracking.
So far everything's ok, but we should pay more attention to maintenance and update. System stability is still our main concern because we want to avoid data inconsistency. As to minor issues, we wonder if an inquiry screen can be made available or if the UI can be more user-friendly.
We hope TWNIC to set up a specific point of contact to help us track issues with the outsourced service provider. Since this interface was built by TWNIC's outsourced partner, we hope TWNIC can help us do the follow-ups when we raise issues.
The necessity and incentive to expedite IPv6 adoption in Internet industry
Stakeholders have mentioned that TWNIC needs to promote IPv6 adoption more actively to increase its necessity; for example, urging content businesses to switch their websites to IPv6 and setting IPv6 as default on equipment related to IoT application. They also expect TWNIC to assist in the widespread IPv6 adoption by providing the industries with incentives such as rent/tax deduction to expedite the implementation.
For potential adopters in IoT businesses, it would be helpful if TWNIC initiates the communication by suggesting prioritizing v6 over v4 to accelerate the widespread adoption of v6.
As to IPv6 compatible devices, it would be great to take into account the government's special subsidies so that rent/tax reduction can serve as an incentive for device vendors and users to speed up their v6 adoption.
Promote awareness on security issues derived from the services, assist the industry in strengthening their cyber defense
When asked about suggestions to the services, stakeholders said TWNIC can incorporate TWCERT/CC services in theirs and focus more on providing security training on issues associated with IP. As to the current security requirements of IP address allocation agencies, they hope the planned pace can be adjusted and allow businesses to achieve the recommended requirements in their own pace.
For now, it appears a lot of issues occur on users’ side. For example, a regular user might be used as a springboard because s/he uses an IP camera or has virus on the computer. I believe the security problem can be addressed more efficiently if TWNIC can promote the security awareness or provide a certain solutions.
Insightful and helpful event topics/content, looking forward to timely updates and explaining complicated subject matters in simple terms
In terms of information provision, stakeholders have approved what's been delivered in training courses, activities and publications. They also look forward to insight sharing about network trends and technologies as well as timely-updated website with the latest topics, tech info made simple with easy-to-understand explanation to reach a larger audience.
I like the topics and discussion in training courses and seminars and maybe there can be more info on latest issues, new technologies and how RPKI evolves.
They have a lot of materials which tech people can easily understand, but for the general public, it would be better to translate down the subject matters with easy-to-understand description.
Bring the cross-field synergy of social media into play
TWNIC and TWCERT/CC are running their social media accounts separately, but they should put emphasis on the relevance of their services and create synergistic effect strategically. Through different content/service users, they can expand their influence to other social media and bring the collaborative benefits into play.
The content is information-rich, which is good. However, it looks like there are many websites and Facebook pages related to TWNIC, such as "domain name friends" and TWCERT/CC. I suggest making use of the relevance despite the differences... Whenever TWNIC publishes a post about cyber-security, they should make sure users can be directed to TWCERT/CC even if it's a shared/forwarded post. It is also important to share each other's post.