The stakeholder survey has involved 4 respondents from international organizations -- one from ICANN, one from APNIC, and two from a foreign CERT agency, one from the management level and one point of contact. Although the tasks and operations of these 3 organizations differ from those of TWCERT/CC, considering they have offered their suggestions from the same angle as an international organization and shared how their practices can be applied in Taiwan, the 4 interviews are put in the same stakeholder category as international organizations.
Current Organization Status and Partnership
Stakeholders from international organizations have shown their satisfaction with the excellent interactions and partnership with TWNIC and TWCERT/CC. They also appreciate the efforts TWNIC and TWCERT/CC made and contributed to the international communities. They view TWNIC as a strong partner in promoting security policies and technologies. Under the CEO's proactive leadership, TWNIC is able to build a solid foundation for technologies and interactions, to successfully improve network stability and cyber safety.
The thing that they're part of those are working group activities and we really appreciate those contribution from TWCERT in terms of those working group activities and things like that so I would expect there I look forward to their continuous contribution to those working groups and APCERT activities.
I think TWNIC has always been one of the leaders in helping to establish better practices, new services and technologies and so forth so this despite a little bit quite a lot of technical development going on at the moment.
Stakeholders also highly recognized how the events were held without being hindered by COVID-19. TWNIC has proactively encouraged collaboration and participation as well as maintaining communications with home and overseas partners. The event communication went very well. Holding hybrid events during COVID-19 has also greatly impressed the international partners.
That event was actually the first sort of a hybrid event that we actually manage to have with fellow collaborators, so it was kind of like a bit of a milestone for us because I think before that all the other events, we were able to do that they were either smaller scale or they would just be online. So that forum actually in April was the first one that we actually really did something that's like a full on like forum and it's in a hybrid mode.
Recommendation on Key Development Fields
As to collaboration progress, stakeholders from international organizations suggest to continue put in more efforts and share resources/experiences from Taiwan with the international communities in addition to intensifying collaboration by maintaining current efforts in technologies and providing training support/registration operation. In fact, it is wise to increase exposure by making good use of the mass media and reach a larger audience with content in different forms. For example, it is nice to create a video summary after the event so that people who don't have time to participate can also learn about the key takeaways.
So that sort of like, exposure to the community, not only to the technical community but also to the wider general users... exposure is one of the approaches to, but there is no quick solution to this question. So you have to work on it for a long time, I think it takes a while for people to actually get an understanding of organization and like getting trust so it's not an easy solution.
So we had to do the events, but if you want to engage your wider audience, then we have to work in building in content that is in bite sizes through today's audience's attention span, because people would follow you for one hour they will just do it for like maybe 10 minutes they will jump on, but only the things that are relevant for them.
Using different languages for cross-country communication is the bridge and foundation for creating more interaction opportunities with the international communities.
I didn't recall many publications are made in English so I think in terms of reaching out to more wider audience or partners, I guess, pumping up more about English publication of forms or like advisories. I think they're doing quite good technical capability as well so I guess that's that part might be one of the, you know, One of the ways to actually increase their engagement, more audience.
Future Positioning and Expectations of the Organization
While being highly recognized for pushing forward the connections with organizations home and aboard as well as nurturing local communities, stakeholders encourage and expect TWNIC to make progress on international relations, facilitate active local communities and promote the connections between online communities from Taiwan and abroad.
I think we're also like quite grateful that TWNIC that they have a lot of good ideas to try and facilitate that sort of the interaction with the people who are in Taiwan.
They can encourage industries in Taiwan or younger generation in school to involve in internet governance and management. After all, they have closer connections with local communities. I think it's a better direction to work on by building further ties with local communities and bringing the experience to APNIC.
Stakeholders also pointed out TWNIC's unique and favorable role as the bridge between the public and private sectors. With the advantage of operating TWCERT/CC, the suggestion is to assist/give advice to other countries in setting up CERT so as to scale up the international community by exporting the tech know-hows, demonstrate Taiwan's tech capacities to impress and build trust with international partners, and enhance its influence on the international stage for opportunities to gain more discursive power.
CERTs come in a lot of different flavors and knowing, and from the excessively governmental and bureaucratic national security oriented to something much more practical and hands on. My understanding of TWCERT that had some gifts in the middle but towards the practical end, I think the way of TWNIC has always been a very pragmatic and practical hands on sort of approach and that also that also potentially gives a role in providing services elsewhere and we has been helping with the establishment of certs in small Pacific Island places where a CERT is literally a couple of people employed to do that and they've got a huge job because they are looking after relations with government, police and NGOs, sort of non government sector in business and everything. So, that possibly that potentially is a role for TWNIC and one where we could certainly have a collaboration so that that the ability to create the necessary human relationships and to extend the circles of trust, which are really important in the surf community through that and build it on a technology transfer sort of relationship is quite huge.