Taiwan Network Information Center
Stakeholder Survey 2023
Stakeholders are highly satisfied with the services provided by TWNIC. Users express a high level of trust and recognizing the service values, and the satisfaction with service quality and technical support are also high and stable. This could be attributed to the active response to various needs of stakeholders and close partnership with society, government, and the international online community.
Organizational Performance Summary
I. Optimizing service interaction and technical support, active information integration
TWNIC has demonstrated profound familiarity and expertise in its collaboration with private businesses, government, and international organizations. In aspects such as service interaction and technical support, TWNIC has exhibited remarkable performance and earned favorable impressions. Over the past few years, facing the challenges of the pandemic, TWNIC has hosted a series of hybrid events and garnered widespread acclaim for their event organizing capabilities. TWNIC could plan to keep sharing valuable information and insights through workshops and seminars, and continuous optimization of the operational interface and system stability will further elevate the service value, to accommodate increasing needs and expectations, as well as building a firm foundation for future development.
II. Engage in international network communities to enhance international visibility
Amid the complex and changing international political situation, TWNIC has actively engaged in global discussion and collaborations through the internet governance community with a multi-stakeholder model, while maintaining its active presence in the international internet community, thereby earning accolades from international organizations. This enhances the international visibility of TWNIC, and by extending further assistance to other countries on the international stage, it would simultaneously boost TWNIC's significance and clarifies Taiwan's role in the international arena.
Satisfaction by Stakeholders
In-Depth Interview
Domain Name
Registrar
Continue promoting the value of Chinese domain names to the public and integrating multifunctional domain management interfaces. strengthen marketing and information promotion efforts, cultivate ccTLD, and optimize bilingual information delivery.
IP Registrar
Good partnership and attentive technical support in the past year, and the establishment of a formal fee managing committee is commendable. Expecting to enhance the stability of internal systems and to promote industrial upgrades for small and medium-sized enterprises.
Taiwan
CERT/CSIRT
Alliance
Stakeholders appreciate the efficiency of intelligence notifications and look forward to comprehensive and automated cybersecurity alerts and intelligence. Increase training programs or workshops, considering balanced development across regions, and improve the network for domestic and international cybersecurity information exchange.
Partner
Stakeholders
Focus on internal business challenges and contribute to domestic internet governance through policy proposals, offering assistance internationally wherever possible. In the field of cybersecurity, integrate public and private sector cybersecurity efforts, establish trust in the cybersecurity brand, and build a united defense system.
Future Opportunities
Continuing to build public trust in .tw
TWNIC's management and promotion of the ".tw" domain name has been exemplary, with most users demonstrating a high level of trust in the ".tw" domain name, indicating TWNIC's success in promoting its value and maintaining system stability. The local recognition and brand identity of the ".tw" domain name are among its primary advantages, fostering greater trust among the corporate domain name registrants. Moreover, enhancing the visibility of ".tw" along with security and technical support would improve user confidence in TWNIC services, as well as elevating the impact of the ".tw" domain name at home and abroad.
Engage in international network communities to enhance international visibility
The international organizations stakeholders have particularly commended TWNIC's active approach in navigating geopolitical issues and expressed their expectation for TWNIC to extend further assistance to other countries on the international stage. While this endeavor might entail increased costs, it simultaneously boosts TWNIC's significance and clarifies Taiwan's role in the international arena.
Active information integration and promotion of network services
TWNIC could plan to keep sharing valuable information and insights through workshops and seminars on topics like the value of ".tw" domain name, domain name management, cybersecurity training and promoting cybersecurity awareness. By combining these efforts with regular updates on their website and in newsletters, TWNIC is committed to playing a key role in driving Taiwan's internet development forward.
Recommendations
Focusing on core business challenges
Stakeholders have acknowledged TWNIC's endeavors in promoting internationalized domain name (IDN), IPv6 deployments, as well as the establishment of cybersecurity mechanisms, meeting the needs of diverse stakeholders. As a non-profit organization, stakeholders suggest TWNIC to continue upholding its strategic long-term planning, focusing on core business challenges, and continuously optimizing support for various services. This approach will ensure TWNIC to serve as a pivotal supporter and driving force of Taiwan's network development.
Promoting the .tw domain to enhance the visibility of relevant information
Refine the service procedures and diverse functions of ".tw" to further elevate the value of the service by building on the foundation of trust in the industry, as well as boosting its recognition and market presence both domestically and internationally through innovative marketing solutions. In addition, it is essential to enhance the visibility of key issues and policy announcements to let enterprises keep up with developments in domestic policies and international agendas.
Engaging in the field of network governance policies